Terms Of Service

Organic World Logo

 

Select an option to access the appropriate TOS subject that you wish to read
  1. TERMS & CONDITIONS OF MAIL ORDER
  2. CONDITIONS OF TRADE – WHOLESALE

 


 

 

REGISTERING WITH ORGANIC WORLD

To be able to place an order with Orgainc World you first need to register with us. This insures that we have all the relevent information that we need to be able to serve you efficiently.

You will need to click on the Login | Register menu option at the top right of the Website, then follow onscreen instructions.

Once we receive your registration application we will process it and then send you your login instructions (+- 24 hours).

You will then be able to log in to a price list and place an order with us.

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TERMS & CONDITIONS OF MAIL ORDER

This catalogue is intended to primarily inform you of our range of products we offer. We cannot guarantee prices as this becomes an impossible task to update more than 150 products on a timeously basis. We therefore ask you to confirm prices when you order to avoid any disappointments. All prices excl. VAT.

Minimum order to be processed is R 600.00. Allow 7 working days for delivery.

Our free door-to-door delivery within the Jhb city center requires a minimum order of R 1500.00 or collection from our office in Honeydew.
Alternatively a countrywide door-to-door delivery can be arranged or parcels can be posted at additional charges.

 

BULK PRICES OF 5 kg LESS 2.5 % / UNITS SUCH AS BOXES OR FULL BAGS LESS 5 % OFF THE 1 KG PRICES.

 

 

PAYMENT
ALL ORDERS HAVE TO BE PREPAID IN ORDER FOR US TO START PROCESSING YOUR ORDER.
PLEASE WAIT UNTIL WE SEND YOU A SALES ORDER TO CONFIRM THE TOTAL AMOUNT TO BE TRANSFERRED.
PAYMENT SHOULD BE TRANSFERRED, EFT ONLY, DIRECTLY INTO OUR BANK ACCOUNT.

 

DEPOSITS SHOULD BE MADE TO:

                                                                               ACCOUNT HOLDER: —- K.J Dunkelberg
                                                                                                       BANK: —- FNB
                                                                                                 BRANCH: —- NORTHRIDING
                                                                                              ACCOUNT: —- 626 014 471 22 
                                                                                     BRANCH CODE: —- 250 655

 

* EFT PAYMENT DETAILS MUST BE CONFIRMED TO US IMMEDIATELY.
* ALL PRODUCTS LISTED ARE SUBJECT TO AVAILABILITY AND PRICE VARIATION WITHOUT PRIOR NOTICE.

* OWNERSHIP OF GOODS WILL ONLY PASS ONCE GOODS HAVE BEEN PAID FOR IN FULL.
A 15% CANCELLATION FEE APPLIES IN THE EVENT THE CUSTOMER CANCELS THE ORDER AFTER PAYMENT HAS BEEN RECEIVED INTO OUR BANK A/C.

 

Office Hours: Mon – Fri 9:00 am – 16:00 pm

 

GUARANTEE
Our products are clean and un-preserved, though by their very nature are easily contaminated by insects.
We GUARANTEE our products for FOUR WEEKS from date of dispatch. Products found to be contaminated within the FOUR WEEK period will be replaced at no cost!! No credit will be given after this period.
The relevant INVOICE NUMBER must accompany claims!

Please keep all food articles REFRIGERATED!

ORGANICALLY GROWN products will be labelled accordingly.

The customer agrees that the terms and conditions herein contained shall not be varied, cancelled or wavered.

Note: These conditions of trade may be changed without prior notice.

ORGANIC LABEL INFORMATION

Although we sell certified organic products we unfortunately have not certified our premises at this stage due to various reasons. We are considering certifying our packing facilities and will inform you of these changes in due time.

Brown Basmati Rice – Label clearly displays the organic certification.

The certificates of our suppliers can be found on our web site or can be faxed on request.

NON-CERTIFIED LABELLING EXAMPLE:

Kelp powder – Label indicates the organic status and displays this logo but in this case is not certified.
Mango – Label indicates no sugar & no artificial preservatives and no logo is displayed due being non organic– all our products do not contain any artificial preservatives, coloring or added sugar.

certified organicnot certified no artificial preservatives

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CONDITIONS OF TRADE – WHOLESALE

This catalogue is intended to primarily inform you of our range of products we offer. We cannot guarantee prices as this becomes an impossible task to update more than 150 products on a timeously basis.
We therefore ask you to confirm prices when you order to avoid any disappointments. All prices excl. VAT.
The following conditions of sale are related to Organic World (the Seller) and any customer of Organic World.


– HOME INDUSTRIES HAVE TO ORDER A MINIMUM OF R 2000.00 AT A TIME –

1.0   -The minimum order amount for our van delivery or collection in the:

1.1   – Johannesburg central city areas R 2000.00 or collecting from our in Honeydew.

1.2   – Pretoria central city areas R 2500.00 or collecting from our premises.

1.3   – All Export orders are EX-Warehouse  prices and exclude any transport charges to the Airport etc. A minimum of R2000.00 is required. EFT bank charges are paid by the customer.

We welcome and able to source and supply any food products from our international Suppliers / Partners to the clients specifications. Please let us know how we can be of assistance.

1.4   – Orders under the required minimum amount will carry a R 120.00 delivery charge.

1.5   – Bulk prices: 5 kg bags less 2.5 %, units such as boxes or full bags less 5 % off  the 1 kg prices.

1.6   – Deliveries:
          Organic World delivers to the following areas as follows:

Once a week – Midrand, Pretoria central city areas
Once a week
– JHB central city areas

1.7   – Orders will only be processed & packed when ordered to ensure freshness, quality and high nutritional values.


POSTAGE / COURIER

1.8   – Orders outside the Jhb or Pretoria area will be sent by post or courier and the relevant transport costs passed on. The minimum order amount for postage / courier is R 750.00.

1.9   – Allow 7 working days for delivery.

 

TERMS OF PAYMENT

2.0   – PAYMENT MUST BE MADE ON INVOICE, AS NO STATEMENT WILL BE ISSUED.

2.1   – PAYMENT MAY BE TRANSFERRED DIRECTLY TO OUR BANK ACCOUNT. ONLY EFT DEPOSITS ARE ACCEPTED!

                                                                      ACCOUNT HOLDER: —— K.J Dunkelberg
                                                                                              BANK: —— FNB
                                                                                        BRANCH: —— NORTHRIDING
                                                                                     ACCOUNT: —— 626 014 471 22 
                                                                            BRANCH CODE: —— 250 655
                                                                                 SWIFT CODE: —— FIRNZAJJ

2.2   – PAYMENT DETAILS MUST BE CONFIRMED TO US IMMEDIATELY AS ORDERS ARE ONLY PROCESSED WHEN PROOF OF PAYMENT IS RECEIVED.

2.3   – ALL PRODUCTS LISTED ARE SUBJECT TO AVAILABILITY AND PRICE VARIATION WITHOUT PRIOR NOTICE.

2.4   – OWNERSHIP OF GOODS WILL ONLY PASS ONCE GOODS HAVE BEEN PAID FOR IN FULL.

2.5   – OFFICE HOURS: MON – FRI 9:00 – 16:00


GOODS RETURNED

2.6   – We do not accept any perishable goods older than 4 weeks from date of dispatch. Goods send back to us in good order and before 4 weeks carry a 30% handling charge.

2.7   – Short deliveries must be reported within 48 hours of receipt.

2.8   – All export orders are not returnable once delivered to the clients premises or airport and no credit will be passed.

GUARANTEE

2.9   – Our products are clean and un-preserved, though by their very nature is easily contaminated by insects.

3.0   – We GUARANTEE our products for FOUR WEEKS from date of dispatch. Products found to be contaminated within the FOUR WEEK period will be replaced at no cost! No credit will be given after this period.

3.1   – The relevant INVOICE NUMBER must accompany any claims!

3.2   – Please keep all food articles REFRIGERATED.

3.3   – CERTIFIED ORGANIC products will be labelled accordingly.

The customer agrees that the terms and conditions herein contained shall not be varied, cancelled or wavered.


ORGANIC LABEL INFORMATION

Although we sell certified organic products we unfortunately have not certified our premises at this stage due to various reasons.

We are considering certifying our packing facilities and will inform you of these changes in due time.

Example: Brown Basmati Rice – Label clearly displays the organic certification status.

The certificates of our suppliers can be found on our web site or can be faxed on request.

NON-CERTIFIED LABELLING EXAMPLE:

Kelp powder – Label indicates the organic status and displays this logo but in this case is not certified.
Mango – Label indicates no sugar & no artificial preservatives and no logo is displayed due being non organic – all our products do not contain any artificial preservatives, coloring or added sugar.

certified organicnot certified no artificial preservatives

 

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